Returns & refunds
Return in three steps
- Within 30 days of delivery, open your order in your account and choose “Return”, or email help@example.com with your order number.
- We send you the return address and instructions.
- Ship the item back and keep the tracking number. We refund you once it arrives.
You pay for return shipping, unless the item arrived damaged, defective or not as described — then we cover it.
Damaged or wrong item?
Email help@example.com with a photo. We send a replacement or refund, and you don't pay for shipping.