Complaints and legal guarantee

We are responsible for any lack of conformity of the goods with the contract that exists at delivery and becomes apparent within 2 years of it. For the first year it is presumed that a defect existed at delivery.

This legal guarantee is free and applies whatever a manufacturer's warranty says.

• First, a repair or a replacement: you choose, unless one of them is impossible or would cost us disproportionately more.
• A price reduction or withdrawal from the contract (a full refund) if we refuse or fail to repair or replace, the defect appears again, it is serious, or it is clear we will not fix it in reasonable time.
• We cover the costs of the repair or replacement, including shipping.

Tell us your order number, what is wrong, when you noticed it, what you would like us to do and, if you can, add a photo. Send it by email or post:

• Email: help@example.com
• Post: Lumora Home LLC, 1 Example Way, Reno, NV 89501, USA

You can also start it on your order page (Track your order → “Return or exchange items” → damaged or wrong item).

If we need the item back, we tell you how to send it at our cost. Return address: 1 Example Way, Reno, NV 89501, USA.

We reply within 14 days and tell you what we will do.

You can turn to a consumer advice service or an out-of-court dispute resolution body in your country (for cross-border purchases in the EU, the European Consumer Centres network). Your right to go to court is not affected.