Privacy policy

The controller of your personal data is Lumora Home LLC, 1 Example Way, Reno, NV 89501, USA. Email: help@example.com (Mon–Fri, 9am–5pm ET).

• Contact details: name, email address and, if you give it, phone number.
• Order details: delivery and billing address, the products you bought, order history.
• Payment details: handled by our payment provider; we receive only the result of the payment and limited card details (such as the last four digits).
• Device and usage data: IP address, browser, pages visited, collected through cookies and similar technologies.
• Messages you send us, such as support requests and return requests.

• Processing and delivering your order, handling returns and complaints — performance of a contract (Art. 6(1)(b) GDPR).
• Keeping invoices and accounting records — legal obligation (Art. 6(1)(c) GDPR).
• Preventing fraud, securing the store, handling claims — our legitimate interests (Art. 6(1)(f) GDPR).
• Marketing emails and advertising or analytics cookies — your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

• Payment provider — to process your payment.
• Suppliers and fulfillment partners — to pack and ship your order (name, address, phone).
• Shipping carriers — to deliver your order and send tracking updates.
• Hosting, email and customer-support providers that work on our behalf.
• Advertising and analytics partners — only if you allow it (see below).
• Authorities, when the law requires it.

Some providers (for example suppliers and payment or hosting providers) may process data outside the European Economic Area. We only transfer data where the European Commission has recognised an adequate level of protection or on the basis of Standard Contractual Clauses.

Order and accounting data: for the period required by the tax law of our country of establishment. Data needed for claims: until the claims expire. Marketing data: until you withdraw consent.

You have the right to access your data, to rectification, erasure, restriction of processing and data portability, to object to processing based on our legitimate interests, and to withdraw consent at any time without affecting earlier processing.

To use your rights, email help@example.com. You also have the right to lodge a complaint with a data protection supervisory authority, in particular in the country where you live.

We use cookies that are necessary for the store to work (such as your cart). Analytics and advertising cookies are only set after you consent, and you can change your choice at any time.

We will post any changes on this page and update the date above.